Handling the backend, so you can focus on the sparkles...

Running a jewelry store is demanding, but your time should be spent with customers or designing new collections, not stuck managing websites or creating marketing materials. That’s where Triple Key Assistants comes in. We connect jewelry store owners with highly skilled virtual assistants from overseas who specialize in everything from product uploads and pricing updates to email marketing and copywriting. Unlike generic VA services, our team understands the jewelry industry inside and out—because we’re founded by jewelry professionals.

With Triple Key Assistants, you get expert support at a fraction of the cost of hiring in house, so you can focus on what really matters: growing your business.

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Kathleen Kimball Thompson

A legacy jewelry store owner with over 30 years of hands-on industry experience, Kathleen understands the challenges and demands of running a successful jewelry business. Having experienced firsthand the value of high-quality virtual support in her own store, she recognized a gap in the industry—jewelry retailers needed specialized, knowledgeable assistants who truly understand their world. Fueled by a passion for helping fellow store owners streamline operations and reclaim their time, Kathleen founded Triple Key Assistants to provide expert virtual assistant services tailored specifically for jewelers.

Julia Ferro

With over 15 years of experience in the fine jewelry industry, Julia is an expert in digital marketing, e-commerce, and business operations. Holding an MBA in management and organizational behavior, she brings a strategic, data-driven approach to helping jewelry businesses thrive in an increasingly digital world. Kathleen felt Julia was the right partner for her in this business and together, they built Triple Key Assistants —a seamless blend of operational efficiency and industry-specific knowledge—designed to help jewelers streamline their workload and focus on what matters most: their customers.